Frequently Asked Questions
Everything you need to know about shopping with Zamzows
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, please visit our online Return Portal and enter your order number and email address.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. Because we curate items from various designers, we recommend checking the individual measurements for every item to ensure the perfect fit.
What payment methods do you accept?
Zamzows accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my package once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton, recycled polyester, and eco-friendly dyes. Check the 'Sustainability' tab on specific product pages for more details.